We endeavor to process and dispatch all orders within two working days.
When an order is placed with us, you will be kept informed throughout on how your order is progressing. You will receive an initial email when your order is placed, when the order is confirmed and finally when your goods have been shipped from our premises. At all times, if you have any queries, you can contact us by email at firstname.lastname@example.org The charge for shipping depends on where you are in the world and which carrier you choose. The price that you pay is determined by weight (in grams). The weight quoted, on which delivery is based, is for the item that you order and not for the packaging.
In the case of overseas orders, please remember that you are responsible for any additional import duties or taxes that are levied when the package reaches your country. Customs policies vary widely from country to country and we cannot predict what charges, if any, may be made. If you require further information we recommend that you contact your local customs office. Overseas customers should also remember that you are considered the importer of record and must thus comply with all laws and regulations of the country in which you intend to receive the goods. Packages that are dispatched across borders are also subject to opening and inspection by customs authorities. Orders that are dispatched overseas will list the value of the contents of the package and we may provide further information about the order to the carrier which may also be passed to customs as appropriate.